At Plushura, we offer free standard shipping on all orders over $60, excluding tax, and after promotional discounts are applied.
We fulfill all orders the next business day, so as soon as you get your confirmation email we'll pack your items to get them ready to send out!
Where do Plushura products ship from?
All of our products ship from Toronto, Ontario, Canada.
How do I place a return or exchange?
We're sorry you didn't love your Plushura products. Please reach out to TEAM@plushura.com with your order number and the products you'd like to exchange and we'll take care of the rest.
All exchanges must be processed within 7 days of receiving the order.
Gift cards and samples are finale sale. Please note, your original shipping charges cannot be refunded.
Where do you ship?
We ship across Canada and all states in the US, including PO boxes. We don’t have expansion plans just yet, but drop us a note to TEAM@plushura.com so you can be the first to know when we do.
Do you ship to PO boxes?
We do! Just enter your address as at checkout and wait for your package to arrive.
I’ve placed my order but I need to change my address, what can I do?
If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at TEAM@plushura.com so we can do our best to make changes to your order information!
Can I ship Plushura as a gift?
Yes, let us know in the notes! Just enter the giftees address at checkout and we’ll ensure it arrives safe and sound. Plus, our invoices don’t include pricing, so they’ll never know the cost!
What should I do if I received the wrong product?
If you receive a product different from what you ordered, we’re so sorry about that! Please contact us at TEAM@plushura.com and we’ll be sure to get you the products you ordered!
I haven’t received a tracking number, what should I do?
Please allow 3 business days for us to process and ship your order after it's been placed. If you haven’t received anything from us for 4 business days, please shoot us an email to TEAM@plushura.com so we can check it out right away.
My tracking number isn’t working, what should I do?
It can take up to 24 hours or 1 full business day for your tracking information to update. If it still hasn’t updated, let us know at TEAM@plushura.com .
What if my package is missing?
For missing packages, please have a look around your property to see if it was tucked away out of sight. If the package is still not found, send us an email TEAM@plushura.com and we'll track your package right away. We are not responsible for packages shipped to the incorrect address.
Don’t see what you’re looking for?
Not a problem! If you have any additional questions or comments please email us at TEAM@plushura.com.