Frequently Asked Questions
For information regarding shipping click here.
Are your products made in Canada?
Yes, all of our products are made, designed and tested in Canada. All products are made in smaller batch sizes to ensure optimal freshness and potency.
Are your products natural and chemical free?
Yes, they are! Plushura uses only pure, fresh, natural, quality-driven ingredients that deliver results! We use no dyes, artificial coloring, or artificial fragrances – essential oils and the scent of the plant extracts are the aroma of the product. Our mask contains 2 active ingredients that are not natural, but highly effective: Retinyl Palmitate (vitamin A retinoyl) & Salicylic Acid - effective for acne prone skin and anti-aging.
What certifications do you have?
We are working towards getting our Vegan Certification, PETA, Leaping Bunny and Natural Skincare Authentication.
Are your products vegan?
We love animals! Our products are 100% vegan with no animal derived or tested ingredients whatsoever. We only buy Fairtrade sourced ingredients from ethical suppliers.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing TEAM@plushura.com.
Will my product melt/ freeze/ expire?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products don’t have a formal expiration date, it is generally recommended that they be used within a year of manufacture or 6 months after opening for best product quality.
In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us at TEAM@plushura.com so we can handle this on a case-by-case basis.
Are your products safe to use during pregnancy?
The only product we don’t recommend using during pregnancy/while nursing is the Volcanic Mineral Clay Mask. All of our products should be safe to use however, we recommend that you consult your physician to be sure these products align with your pregnancy plan.
Are Plushura products gluten-free/ nut-free?
Some of our products might fit the profile of being gluten-free, but not all of them do.
Most of our products include shea butter, coconut oil, sunflower seed oil, macadamia oil and almond oil.
If you have a gluten/ nut allergy or intolerance, we recommend consulting the ingredient decks and your doctor before using any Plushura products.
Can I change or cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please TEAM@plushura.com for assistance.
Can I sell the products on my own site?
Unfortunately, your purchase of Plushura products is only for your personal use. By purchasing Plushura products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Do you have a gift card option?
Click here for our Digital Gift Cards.